Frequently Asked Questions

At Crestpoint Psych Services, we understand that starting therapy can bring up many questions. Below are some of the most common questions we receive about our services, process, and approach.

What services do you provide?

We offer a full spectrum of mental health services, including individual therapy for adults and specialized trauma interventions such as EMDR. Our services are tailored to support those managing anxiety, depression, PTSD, ADHD, relational issues, and more. We also provide consultations, work with first responders, and individuals navigating complex diagnostic needs.

Do you offer virtual sessions?

Yes. All therapy and consultation services are available via secure telehealth platforms. This allows clients to access care conveniently from the comfort of their own homes while maintaining confidentiality and quality of service.

How do I know if I need therapy?

If you're experiencing persistent struggles with memory, focus, emotions, or behavior—and you're unsure of the root cause—therapy can provide answers. If you're already aware of your challenges and are seeking coping strategies, healing, or personal growth, therapy may be the right next step. We’re happy to guide you in deciding which service is most appropriate.

Is therapy confidential?

In general, the law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client.However, there are some exceptions required by law to this rule. Exceptions include:

Suspected child abuse or dependant adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.

What is EMDR, and is it right for me?

Eye Movement Desensitization and Reprocessing (EMDR) is a specialized therapy that helps individuals process and resolve distressing memories and trauma. It’s particularly effective for PTSD, complex trauma, anxiety, and grief. We offer EMDR for clients who may feel “stuck” despite previous therapy or who have experienced distressing life events.

Is medication a substitute for therapy?

For some individuals, a combined approach that includes both medication and therapy may be appropriate. Decisions about medication are best made collaboratively with your medical provider based on your unique needs and circumstances.

While medication can play an important role in symptom management, long-term growth often requires addressing the underlying patterns, experiences, and responses that contribute to distress. Therapy focuses on understanding these root contributors and developing more effective ways of relating to stress, emotions, and behavior.

An integrated approach to care—where psychological treatment works alongside medical support when needed—can promote more sustainable change, improved functioning, and a greater sense of overall well-being.

Do you accept insurance?

Crestpoint Psych Services operates as a private-pay practice, but we are happy to provide superbills for out-of-network reimbursement. We recommend contacting your insurance provider to determine what services may be reimbursable.

What can I expect during the first session?

Your first therapy appointment is focused on getting to know you—your concerns, your goals, and your history. While you’re attending a therapy session, we’ll ensure the space feels safe, structured, and personalized to you.

Whom do you work with?

We serve adults ages 18 and older. We also specialize in working with first responders, trauma survivors, neurodivergent individuals, and those navigating life transitions or high-stress professions.

How long are therapy sessions, and how often do I attend?

Most individual therapy sessions are 45-50 minutes long. Frequency depends on your needs and treatment goals, but many clients attend weekly. We collaborate with you to create a schedule that supports consistent progress without becoming overwhelming.

What is your cancellation and no-show policy?

To provide the highest level of care and maintain availability for all clients, we require at least 24 hours' notice for any cancellations or rescheduling. Appointments canceled with less than 24 hours’ notice or missed without notification will be considered a no-show.

If a client is more than 30 minutes late, the appointment may be canceled and documented as a no-show. Repeated late cancellations or no-shows (two or more instances) may result in a pause or discontinuation of services at the clinician's discretion.

Please cancel appointments at least 24 hours in advance. Missed therapy sessions without prior notice will result in a $100 fee. If you are unable to attend, contact us in advance, and we will reschedule your appointment.

What is your billing policy?

Crestpoint Psych Services is a private-pay practice and does not accept or bill insurance directly. Payment is due in full at the time of service for all therapy appointments. We accept major credit cards, debit cards, Flexible Savings Accounts (FSA), and Health Savings Accounts (HSA) cards.

Although we do not work directly with insurance companies, we can provide you with a detailed receipt (commonly referred to as a superbill) that includes service codes, diagnoses, and other information your insurance provider may require for out-of-network reimbursement. We encourage you to contact your insurance carrier in advance to verify whether you have out-of-network mental health benefits, and to ask about deductibles, coverage percentages, and documentation requirements.

If you are seeking reimbursement, you are responsible for submitting claims to your insurance company. Please keep in mind that reimbursement is not guaranteed, and any questions regarding coverage or claim status should be directed to your insurance provider.

Benefits of Private-Pay Care

Your treatment is not bound by permanent diagnostic coding tied to insurance records.
Your personal and clinical information remains confidential and is not shared with insurance companies.
Care decisions are guided by clinical judgment and your individual goals—rather than insurance-driven limitations or requirements.

Letters of recommendation and requests for administrative documentation are billed at $100 per hour. A minimum of one week’s notice is required for all paperwork requests. Requests requiring expedited turnaround are billed at $200 per hour.

We are committed to transparency and will discuss all fees and service expectations with you before any appointments are scheduled.

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